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Frequently Asked Questions

Q: How Do I Check My Order Status?

A: You can contact Customer Service at (714) 892-7354 ext 315 or email

Customer Service hours are 8am to 4pm (PST/PDT) Monday through Friday

Q:HOW DO I cancel my order or backorder?

A:You Can Contact Customer Service At (714) 892-7354 Ext 315 Or

Customer Service Hours Are 8am To 4pm (PST/PDT) Monday Through Friday.

Q:What Is Your Pricing, Payment & Refund Process?

A:All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. Any applicable credits or refunds will be applied back to the credit card used for the original purchase.

We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.

Coupon and other Promotional codes are limited to one per order. They cannot be combined.

Q:How are products shipped?

A:You will be notified via email once your order has been shipped.Shipping times can vary based on method chosen and delivery location.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 FedEx shipping methods for Domestic orders: Home Delivery, 2-Day Shipping, and Express Saver (3 Day).

Q:Do you ship internationally?

A:Unfortunately, House of Swim does not currently ship internationally. Please continue to check back with us as we do expect to start shipping internationally in the near future.

Q: What is your return policy?

A:Green Dragon will accept return requestsfor items* purchased on the online store within 7 days of received goods. We DO NOT accept returns for any item that was not purchased on

Returned items should be unwashed and unworn with original tags.

Please note that shipping charges are non-refundable.

*No returns are allowed on Sale/Private Sale items.

Q: How do you make a return?

A:All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA #via Customer Service.Click here to send an email, and be sure to reference your order #.

Q: How will my return be processed?

A:Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.

Q: What happens if my order cannot be delivered/is refused?

A:Rejected returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Green Dragon and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.